Customer Success Executive / Specialist
Location: Chennai
Job Type: Full-Time | On-Site
Experience: 1- 3 years
About SANeForce
For nearly two decades, SANeForce has been a trusted technology partner for the global pharmaceutical and healthcare industries. We specialize in delivering cutting-edge Salesforce Automation (SFA) and Pharma CRM solutions that drive operational excellence, accelerate business growth, and enhance collaboration across organizations. With 1,000+ clients in 55+ countries, a multilingual interface supporting 9+ languages, and a team of 150+ dedicated professionals, SANeForce is committed to empowering businesses with innovative and comprehensive digital solutions.
About the Role
We are looking for a proactive and customer-focused Customer Success Executive/Specialist to join our team in Chennai/Mumbai. In this role, you will act as a partner to our clients—ensuring they receive maximum value from our solutions, resolving their challenges, and supporting their long-term success with SANeForce.
You will collaborate closely with cross-functional teams, including Product, Support, Implementation, and Sales, to deliver an exceptional customer experience.
What You’ll Do
- Serve as the primary point of contact for assigned customers and ensure a positive, value-driven client experience.
- Build strong, long-term relationships with clients by understanding their business needs and ensuring solution adoption.
- Manage customer inquiries, troubleshoot issues, and coordinate with internal teams for timely resolutions.
- Monitor customer performance and proactively identify opportunities for product improvements or feature adoption.
- Analyze client feedback and prepare reports to help improve product and service quality.
- Support client onboarding, training, and post-implementation follow-ups.
- Work closely with cross-functional teams to enhance customer satisfaction and retention.
What We’re Looking For
- Strong skills in Customer Success, Customer Support, and Client Relationship Management.
- Excellent communication, presentation, and interpersonal skills.
- Analytical mindset with the ability to interpret customer data and drive decisions.
- Ability to handle customer escalations with empathy, clarity, and professionalism.
- Previous experience in Pharma, Healthcare, SaaS, or CRM solutions is an added advantage.
- Freshers with strong communication skills and a passion for client-facing roles are welcome to apply.
Why You’ll Love Working With Us
- Be part of a fast-growing global SaaS company in the Pharma Tech space.
- Work with diverse clients across multiple geographies and industries.
- A collaborative culture focused on learning, growth, and innovation.
- Opportunities for career advancement into roles such as Senior Customer Success, Key Account Management, or Product Specialist.
- Exposure to enterprise-level products and impactful customer engagement.
*The candidate should be able to communicate fluently in Hindi*
