Position: Customer Success Executive
Experience: Fresher – 1 Year
Location: Chennai
Work Mode: Work From Office
Employment Type: Full-Time
About SANeForce
SANeForce is a healthcare technology company providing innovative solutions to pharmaceutical and healthcare organizations. We are looking for an enthusiastic and customer-focused Customer Success Executive to join our team and support our customers in effectively using our products and services.
Job Summary
As a Customer Success Executive, you will be responsible for assisting customers, understanding their requirements, resolving basic queries, coordinating with internal teams and ensuring a positive customer experience.
This role is suitable for a fresher who has strong communication skills and is comfortable communicating in English and Hindi.
Key Responsibilities
- Communicate with customers through calls, emails, and other communication channels.
- Understand customer queries, requirements, and concerns and provide appropriate assistance.
- Guide customers on the usage of SANeForce products and services.
- Coordinate with the internal technical/product teams to resolve customer issues.
- Follow up with customers to ensure timely resolution of their queries.
- Maintain accurate records of customer interactions and issues.
- Conduct basic product demonstrations and explain features to customers.
- Support customer onboarding and provide necessary assistance during implementation.
- Identify recurring customer issues and escalate them to the concerned team.
- Maintain a positive and professional relationship with customers.
- Ensure timely follow-up and closure of customer requests.
- Collect customer feedback and share relevant inputs with the internal team.
- Achieve assigned customer support and customer satisfaction targets.
Required Skills & Qualifications
- Any Graduate degree.
- Freshers are welcome to apply.
- Excellent verbal and written communication skills in English and Hindi.
- Good listening and interpersonal skills.
- Customer-focused attitude with a willingness to help and resolve issues.
- Basic knowledge of MS Office / Google Workspace.
- Ability to learn software applications and understand product functionalities.
- Good problem-solving and coordination skills.
- Ability to work independently as well as collaboratively with a team.
- Positive attitude and willingness to learn.
What We Offer
- Opportunity to start a career in Customer Success / Customer Relationship Management.
- Exposure to healthcare technology and software products.
- Structured learning and on-the-job training.
- Opportunity to interact with customers and cross-functional teams.
- Career growth opportunities based on performance.
