Position: Customer Success Executive
Location: Chennai – Work from Office
Experience: 1–2 Years
Languages Required: Fluent in English and Hindi
Preferred: Immediate Joiners
About SANeForce
SANeForce is a technology-driven company providing innovative software solutions for the pharmaceutical, healthcare, hospital, diagnostic, FMCG, consumer goods, and dairy industries. Our solutions include Sales Force Automation (SFA), Distribution Management System (DMS), and Payroll Management. We are committed to helping businesses streamline their operations, improve productivity, and enhance customer experiences through technology.
Job Summary
We are looking for a customer-focused and proactive Customer Success Executive to manage customer relationships, provide product assistance, resolve queries, and ensure a positive customer experience. The ideal candidate should have excellent communication skills and be fluent in both English and Hindi.
Key Responsibilities
- Manage customer queries and provide timely assistance through calls, emails, and other communication channels.
- Guide customers on product features, usage, and functionality.
- Build and maintain strong customer relationships to ensure customer satisfaction.
- Coordinate with internal teams to resolve customer issues and ensure timely closure.
- Conduct customer follow-ups, product demonstrations, and training sessions when required.
- Maintain accurate records of customer interactions, feedback, and issues.
- Proactively identify customer concerns and support customer retention.
- Collect customer feedback and communicate improvement opportunities to the relevant teams.
Required Skills & Qualifications
- 1–2 years of experience in Customer Success, Customer Support, Client Servicing, or a similar role.
- Fluency in both English and Hindi is mandatory.
- Excellent verbal and written communication skills.
- Strong interpersonal, problem-solving, and customer-handling skills.
- Ability to manage multiple customer queries and prioritize tasks effectively.
- Basic knowledge of MS Office and CRM tools.
- Willingness to work from the Chennai office.
